Retention Officers Job Vacancies at Uganda Telecom (UTL)

Job Title: RETENTION OFFICERS (2)
UTL has taken its niche in the telecom industry in Uganda by storm – enjoying phenomenal growth and an unrivalled and unparalleled profile. Now we are looking for resources with the drive, character and ambition to contribute to the growth of the organization in a new and exciting period of further development of our Commercial and Technical departments. From the moment you join, you will be required to find new and effective ways to enhance the Sales and Distribution Function, committed to getting things done right first time, and make a difference to the future success of the organization.


Applicants must have
A relevant Bachelor’s Degree
Knowledge of Microsoft Office Applications
Adequate product and service knowledge
Duties and Responsibilities:
To develop processes to win back lost customers and analyze revenue accrued from recovery efforts.
Execute all outbound calling projects that arise from time to time.
To proactively analyze Revenue (usage) to identify potential churn and take corrective action (Segmentation of customers according to monthly, quarterly and annual usage).
Conduct customer satisfaction surveys and health checks.
Suggest to management and implement customer loyalty schemes and incentives (e.g. end of year gifts, Birthday messages, bonus airtime, and recognition of special days e.g. Embassies).
Execute all welcome calls to all new customers
The successful candidates will demonstrate:
Excellent telephone etiquette skills
Exceptional and problem-solving skills
Good communication skills
Good interpersonal skills
Proven ability to work independently in a fast-paced environment
Well organized with the ability to multi-task and prioritize workload
Time management skills
Flexibility and willingness to work long hours
Interested Candidates should apply to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala.
Or recruitment@utl.co.ug

Closing Date: 5th April 2012 at 17.00hrs. Only short listed candidates will be contacted

Uganda Telecom (UTL) Jobs - Sales Administrator Job Vacancy

Job Title: SALES ADMINISTRATOR - SME

UTL has taken its niche in the telecom industry in Uganda by storm – enjoying phenomenal growth and an unrivalled and unparalleled profile. Now we are looking for resources with the drive, character and ambition to contribute to the growth of the organization in a new and exciting period of further development of our Commercial and Technical departments. From the moment you join, you will be required to find new and effective ways to enhance the Sales and Distribution Function, committed to getting things done right first time, and make a difference to the future success of the organization.



Reporting to Accounts Relationship Manager The candidates must demonstrate
Strong administration skills – organised, thorough, systems orientated with meticulous attention to detail.
Strong statistical skills
Ability to create a positive impression in the most proffessional and courteous manner.
Ability to deliver superior client service, enjoy dealing with people and is tolerant.
Must have integrity, be a team player and adhere to time keeping.
Ability to work independently with minimal supervision and to maintain flexibility in working hours.
Applicants must have
The applicant must possess a degree in Business Administration, Marketing from a recognized University.
Proficiency in computer application software i.e. Advanced Excel spread sheets, Access, Power Point, MS Word.
Minimum 2 years experience in a related environment.
Added Advantage
FMCG Experience and Agent relationship management
Duties and Responsibilities:
Logging ALL faults, follow up and give feed back to ARM & customers
Update the signed up clients information and documents in respective files for subsequent Account management
To Manage the Toss list reminders for Debt collections in collaboration with ARM’s
Follow up on internal approvals for Installations/call the customer for confirmation.
Courtesy Call to customers and submit reports on called customers and write Customer response letters
Raise /Follow up on PSR, Collect stock (phones, simcards ) Follow-up schedules from customers and Receipting EFT process (retrieval, receipting and sending receipts to customer)
Follow up on Invoicing tasks e.g. service activations, Autoloads invoices
Handling of walk-in customers referred by ARM in the field, assist customers with any queries telephonically and face to face problem solving where possible.
Following on bids (processing money for payment)
Follow up on contract renewal between legal and the customer
Ensure that all appointed visit schedules for Account Managers are booked and properly documented.
Ensure that all account information is input (in order forms) as per required standards and maintain up-to-date database of all sales activations. This should clearly show clients that have signed up with us and those that are to be followed up
Provide continual administrative assistance to the team at large comprising sales documentation, proposal writing, contract/agreement, administration, installation follow-ups and administer Account Managers for their appointments and team responsibilities.
Handle all proposals (proforma invoices/basic quotes) and documents that may be required to be sent out
Liaison with all departments i.e. queries – Customer Care, Point of Sale, Finance, Treasury, billing & Database, technical, and Legal department
Ensuring subscriber agreements are completed in full prior to processing and that all pertaining documentation is received and attached to the subscriber agreement
Submit Segment problematic dashboard due every Wednesday indicating their details to technical
Prepare minutes for daily and other regular meetings.
Site surveys to confirm service
Writing memos and follow up on Sign offs
Carry out research on competition (pricing, new products)
Interested Candidates should apply to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala.
Or recruitment@utl.co.ug

Closing Date: 5th April 2012 at 17.00hrs. Only short listed candidates will be contacted

Regional Technician Job Vacancy at Uganda Telecom (UTL)

Job Title: REGIONAL TECHNICIAN -East
UTL has taken its niche in the telecom industry in Uganda by storm – enjoying phenomenal growth and an unrivalled and unparalleled profile. Now we are looking for resources with the drive, character and ambition to contribute to the growth of the organization in a new and exciting period of further development of our Commercial and Technical departments. From the moment you join, you will be required to find new and effective ways to enhance the Sales and Distribution Function, committed to getting things done right first time, and make a difference to the future success of the organization.


The successful candidates will demonstrate:
Good communication and analytical skills
Creative and innovative thinking
Good trouble shooting skills
Good interpersonal skills
Ability to install, configure and maintain PABXs
Ability to carry out Cabinet and MDF jumpering
Ability to work with minimum supervision
Flexibility and willingness to work long hours
A positive approach towards work and the ability to prioritize will be vital
Applicants must have
A Higher Diploma in Telecommunication or Electrical Engineering or its equivalent
Minimum of 2 years’ experience in a similar field
Computer skills
A clean driving record
Added Advantage
Knowledge of the Telecommunication Industry
A+/CCNA Certifications
Duties and Responsibilities:
To carry out timely installation of new Land lines, Leased Lines, E1s, Broadband (ADSL, ISDN)
To promptly restore interrupted service to customer lines (Land Lines, Leased Lines, E1s, and Broadband)
To identify and advise on areas where there is no network coverage or where network improvement is required.
To ensure appropriate usage of materials and provide regular accountability of these materials
To monitor and advise on capacity of DSLAM, NODE, and Access Network
To fill in the daily customer job card on completion of an installation or fault resolved
To notify the Line Managers of any shortages of stock e.g. ports, access network or any other resource
Interested Candidates should apply to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala.
Or recruitment@utl.co.ug

Closing Date: 5th April 2012 at 17.00hrs. Only short listed candidates will be contacted

Support – IT Human Resources Manager Job Vacancy at MTN Uganda

Job Title: Support – IT Human Resources Manager

Job Description


MTN Uganda is the leading Telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, Internet and mobile services. MTN is an equal opportunity employer and is seeking to recruit a competent individual to fill the vacant position of:
Support – IT Human Resources Manager

The position reports to the Chief Information Officer – Hub SEA Region.
The main purpose of the job is:

To ensure the implementation of HR operational strategy in a functional unit such that the HR priorities support the Hub operations; resulting in business effectiveness, thereby maximising the potential of each Hub employee, aligning team and individual development to the needs of the organisation.
To liaise with HR heads in the relevant SEA OPs within the region regarding HR issues for Hub employees.
To ensure high performance by staff is recognised and rewarded and non/poor performance is identified and managed.
Prime responsibilities of the position:
Implement human resource business plans; ensuring the effective alignment to the operational business plans to ensure collaboration is achieved between human resources; management and the employees.
Manage and oversee workforce planning for the resource capabilities.
Ensure the process of employee termination is effective and managed well.
Provide relevant feedback to appropriate stakeholders where necessary.
Implement the human resource business plans in a controlled and structured manner in order to guarantee the effective implementation thereof.
Support the assigned management team in terms of achieving operational effectiveness through the acquisition and deployment of top talent.
Partner with management to create a learning organisation in line with the Group strategy.
Develop and implement succession plans and report progress therof.
Ensure that all the human resource policies and procedures are in alignment with the MTN Group human resource team to guarantee compliance.
Ensure all policies and systems fall within the legal and regulatory framework to guarantee compliance.
Ensure appropriate reward and recognition is provided within the guidelines and parameters required.
Maintain a motivated and correctly skilled workforce to meet the projected changing needs of the business.
Foster an environment of continued development through coaching and performance management.
Create and maintain employee training plans and career development plans for all resources.
Assist the resource manager in tracking the skills and competencies of employees in order to promote appropriate assignment of employees to roles.
Create personal development plans for staff training and development.
Manage the performance appraisal and HR processes by defining, owning and driving the regular performance appraisal process.
Manage and control the coordination of organisation-wide HR approaches, policies and procedures to maximise resource performance and morale.
Participate in the design of change management and ensure the overall effective implementation thereof in order to embed change within the organisation.
Ensure costs are minimised in line with the Least Cost Operator strategy.
Ensure regular meetings and interaction with allocated management in order to highlight and address staffing related risks as well as manage expectations.
Ensure all line managers are appropriately informed around employee relation issues and their role as management in order to guarantee a common understanding and approach.
Ensure all reports are produced and submitted within the allocated deadlines in order to provide the relevant feedback to management.
The applicant must possess the following:

Bachelor’s Degree in Business Administration or Human Resources Management.
PGD in Human Resource Management.
3 Years general experience in human resources in a multinational business environment/telecommunications industry.
Excellent understanding of the whole human resource function.
Other relevant training required:
Budget design and management.
Change management.
Coaching and mentoring at management level.
Job profiling and workforce architecture.
Knowledge, skills and competencies:

Expert knowledge of human resources management and development.
Ability to translate overall direction into pragmatic objectives.
Transformational leadership skills.
Planning and organisational skills.
Diversity tolerance and management.
Negotiation and project management skills.
Succession planning and management.
In-depth understanding of demographics and local conditions and customisation of strategy accordingly.
Analytical skills and communication/reporting skills (verbal and written).




How to Apply



Interested candidates should send their job applications with a detailed CV, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three references addressed to:
Recruitment Officer, MTN Uganda, P.O. Box 24624, Kampala, not later than Thursday April 5, 2012.
NB: Only shortlisted candidates will be contacted.
MTN Uganda is an equal opportunity employer.

Senior Sales Executive Job Vacancy at The Emirates Group

Job Title: Senior Sales Executive


Job Description


The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

To achieve sales of the Company’s products through an assigned group of retail outlets and commercial houses.
To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement.
To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer.
To evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness.
To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company’s business.
To complete administration accurately and effectively.
Salary & Benefits:

We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

Degree Holder
Minimum of 5 years experience /training in sales with a recognized airline or travel agency.
Have management experience at a junior level, and be prepared to act on their own initiative.
Have a pleasant, outgoing personality and good inter-personal skills.
Should possess a valid local driving license
Good knowledge of the local travel markets.
Thorough knowledge of MS Office applications.
You must have the right to live and work in Zambia. The company will not assist you with work permits



How to Apply


To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

Marketing Manager Job Vacancy at Hotel Africana

Job Title: Marketing Manager

Job Description


A reputable hotel is seeking to recruit a Marketing Manager with ten years experience; should hold a bachelors degree in Marketing or a related field.



How to Apply


Send your applications to;
The Human Resource Manager
P.O.Box 10218,
Kampala, Uganda
Email: bmk@hotelafricana.com

Headmaster Job Vacancy at E-L Shaddai World Ministries

Job Title: Headmaster

Job Description

Qualifications:

Should be a diploma holder
Should be a Born Again Christian


How to Apply

E-L Shaddai World Ministries
P.O.BOX 5115, JINJA BY HAND OR
E-MAIL :elshaddaiwmc@aol.com
Not later than 17th April

Administrator Job Vacancy at E-L Shaddai World Ministries

Job Title: Administrator

Job Description


Qualifications:

Must be a Born Again Christian
Should be a Degree Holder in Administration
Should have high computer skills
Should have legal knowledge and skills


How to Apply

E-L Shaddai World Ministries
P.O.BOX 5115, JINJA BY HAND OR
E-MAIL :elshaddaiwmc@aol.com
Not later than 17th April